Like the look of a table deal? Slide to claim. Choose how many of you are coming and roughly how soon you'll be there. You can add a note for the venue. Claiming is free: you pay at the venue, and the discount comes off your bill.
The first time, you log in with your email address and a 6-digit code, and confirm your mobile number once with a text message code. That keeps fake accounts and no-shows out. Venues never see your number.
After claiming, you have a set time to arrive: usually 30 minutes, though the venue can choose anything from 15 to 60 minutes. You'll see it count down in the app and on your Lock Screen. At the venue, show your QR code or 6-digit code and staff will check you in. Already there but nobody's around? Tap I'm here.
Coming with more or fewer people? One person more or fewer is fine. The discount applies per checked-in person or per table, as stated in the deal.
Can't make it? Cancel in the app so your spot goes to someone else. It's free up to 10 minutes before the end of your arrival time. Cancelling later counts as half a strike.
Not checked in on time means a no-show. Here's how it works:
Think a strike is wrong? Appeal it in the app under Profile → Reliability.
Everyone starts with a reliability score of 80. Checking in earns points; a no-show or late cancellation costs points. Reliable guests get priority for notifications. With a score of 90 or more, the venue sees the Top guest label. The score only applies to table deals; with takeaway, you've already paid.
You pay straight away in the app with Apple Pay, iDEAL | Wero or your card. You only pay the deal price, with no service fees. You get a receipt with the venue as the seller.
Every takeaway deal has a fixed pickup slot, for example 16:30–17:00. Your pickup pass counts down. At the venue, staff scan your QR code, or you swipe to collect yourself: that only works within the time slot and when you're close to the venue. Then show the moving confirmation screen to staff.
You can cancel for free up to 2 hours before the pickup slot starts. Buy later than that and you can still cancel up to 5 minutes after buying. After that, you can't cancel. If the venue cancels, you automatically get the full amount back.
The food was set aside for you. If you don't collect it within the time slot, you won't get your money back. You'll get a reminder when the slot starts and when it's nearly over.
Every takeaway deal shows what's in it before you buy: "contains" or "may contain" for each of the 14 EU allergens. A surprise bag lists every allergen it could contain. Flag your own allergens in the app: they'll be highlighted, and you won't get notifications for takeaway deals that contain them. The venue is responsible for the information being correct. Not sure? Ask the venue. More: allergens.
Something wrong with your order? Report it within 24 hours in the app, with a photo if you can. You follow your report as a conversation in the app. If your complaint is upheld, you get your money back via your original payment method; it usually reaches your account within 5–10 working days, depending on your bank.
Takeaway deals never include alcohol.
Flits notifies you when something that suits you goes live nearby. Few, but relevant:
We never send deals by email.
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More questions? See the FAQ →
